Refund Policy

At Liftaura, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our refund policy below.

1. Eligibility for Refunds

We offer refunds for items that are:

• Damaged or defective upon arrival
• Incorrectly shipped (wrong product or size)
• Returned within 14 days of purchase in unused, original condition with packaging.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Products that have been opened or used
• Gift cards
• Sale or clearance items

3. How to Request a Refund

To request a refund, please contact our customer service team at [your email or phone number] with your order number and reason for the return. We will provide instructions on how to return the item.

4. Refund Process

Once we receive the returned item, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account.

5. Return Shipping Costs

The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure we receive the returned item.

If you have any questions about our refund policy, don’t hesitate to contact us. We’re here to help!

Thank you for choosing Liftaura!